Customer Care
Something wrong? Say so.
There is no ticket number, no phone tree and no bot. Write to us in your own words and a person reads it.
How to reach us
Three ways in. All of them real.
These are the only channels EVE has. If you find an EVE address or number anywhere else, it did not come from us.
What to expect
EVE is early, and we would rather say so.
EVE is not open to everyone yet. The apps are unreleased, and the web is arriving city by city — so a fair number of the things you might write in about are simply not switched on. When that is the answer, you will get that answer, rather than a cheerful message that means nothing.
Writing a message that gets fixed faster. Tell us the email, phone number or handle you used; what you expected and what happened instead; and roughly when. If it happened on a screen, a screenshot beats a description. If it happened at a door, the event and the city are enough to find it.
Please do not send us your password. Nobody at EVE will ask for it, in any channel, ever. If a message claiming to be from EVE asks for one, it is not from EVE — forward it to us.
Straight answers
The things people ask first.
Can I download the EVE app?
Not yet. The App Store and Google Play buttons on evetribes.com say “Coming soon” because they mean it — the apps are not published. Early access opens city by city, tribe by tribe.
I can’t sign in.
Write to us. EVE has no self-serve password reset — there is no “forgot password” link on the sign-in card because there is no endpoint behind it, and a link that goes nowhere would waste your time. Email us from the address on the account and a person will sort it out.
How do I delete my account?
Ask us. EVE can deactivate or permanently delete an account, but there is no button for it on the web yet. Send the request from the email address on the account so we know it is you.
I organise events, or I want to bring EVE to my country.
That has its own page and its own inbox — see Partner with us. Hosting and country partnerships are handled by the business team, not by care.
How do I report a person, a post or an event?
Email us with links, screenshots and the time it happened, in whatever detail you are comfortable giving. Reports go to a person, not to a queue.
Who actually answers me?
Today, us. As EVE arrives in a country, one founding partner per country runs support, verification and growth there — in your language, your currency, your rhythm.
Still stuck?
Write anyway. A half-formed message about a night that went wrong is more useful to us than no message at all.